WE ARE HERE TO HELP
Have a question about your custom order, sizing, shipping, or a design idea of your own? Our team is happy to help — reach out any way you like and we’ll get back to you as soon as we can.
Get in touch
- 🕘 Hours: Mon – Fri, 9:00 am – 6:00 pm EST
- 📞 Phone: (646) 789-3421
- 📧 Email: support@pandaufo.com
- 💬 Live chat: Chat with us during operating hours.
- 🛍️ Virtual shopping: Chat or text with a personal shopper.
Popular Questions
What is your average turnaround time?
Our turnaround time for orders is30 days.If you are looking to place an order with us, but need them for a specific date, please get in touch with us via email or Instagram DM to discuss.
If I order the wrong size, can I get a refund or exchange?
As all of our customs are made to order, we do not offer refunds or exchanges so please be sure of your size before placing an order.
Can I request my own design?
Yes! Please get in touch via email or social media to discuss your idea.
What are my payment options?
- Our website is 100% secure. We use two-factor authentication and our website is HTTPS certified.We accept PayPal, AMEX, Apple Pay, Diners Club, Discover, Shop Pay, Google Pay, Mastercard, Visa, Meta Pay, Bancontact, iDEAL.
Is the paint durable?
Yes!The paint iscrack, water resistantand 100% wearable. They are durable and made to last, however damage can be caused through misuse so we advise you take good care of your Pandaufo custom sneakers.
How should I clean my customs?
We would not suggest the use of a washing machine. We recommend a bristle brush and we are yet to find a trainer cleaner product that doesn’t work!
Our paint is crack and water resistant but for extra protection we suggest Protection Spray.
To help prevent creasing we recommend Crease Preventers
How do I know if my order has been shipped?
You will receive a dispatch confirmation via email to notify you that your order has been shipped which will also include your tracking details.